Best Practices: Call Etiquette


At an in-person meeting, you likely wouldn’t take a personal phone call, get up and walk out while someone is talking, or yell over someone.

Virtual meetings also have their own etiquette!

Mute your microphone when you aren’t speaking, and ask others to do the same.

Turn your camera on when you’re speaking so others can see you.

In small groups, use gallery view so you can see everyone’s faces.

◼️ In larger groups, you may want to keep cameras off unless speaking or provide specific opportunities for people to come on camera.

If participants are new to virtual work, give them some “stage-setting” guidance to help optimize backgrounds, lighting, and audio.

‍ Orient people to features like chat, hand-raising, or other tools so that they know how to contribute productively to the conversation.